Online orders terms and conditions

Payments, Shipping, and Plans

1 Store products ( Chocolates Boxes, Books, Ingredients & additives, Tools)

You will be required to select a payment plan and provide Melissa Coppel information regarding your credit card or other payment instruments. We may suspend or terminate your access to our Services and this Website if your payment is late and/or your offered payment method (e.g., credit card or PayPal account) cannot be processed or is declined or revoked.

2 Shipping and Delivery

October to April: Orders received Monday through Wednesday before 3:00 PM will be shipped via FedEx two-day shipping. Orders received from Thursday to Sunday will be shipped the following Monday.

May to September: We ship Monday through Thursday, until 1pm PST, using FedEx Next Day. Orders placed after 2:00 pm on Thursday will ship the following Monday. You can track your order using the tracking link in your shipping confirmation email once it ships. If you order chocolate boxes during the week and they are temporarily out of stock, your order will be shipped the following Monday.

3 Warm Weather Shipping

When shipping chocolate boxes or chocolate bags to warm destinations, we use ice packs and insulated packaging to ensure your chocolates arrive in excellent condition. Please make an effort to notify the recipient that a sweet gift is on its way so the package is not left outside in warm weather for too long.We ship all over the US besides Hawaii.

4 Cancellation Policy

Shipping Orders cannot be canceled or returned.

5 Refunds

If something happens and your order is approved for refund; Melissa Coppel Chocolatier will refund the total value of your order minus the PayPal or credit card fees charged to the transaction.